FAQ
How do I reach out to customer support?
You can reach customer support by going through the guided prompts in the Bits of Stock portal. From there a customer support agent will be able to help answer any questions or resolve any issues.
How do I sell my stock(s)?
You can place a sell order on the shares of stock you wish to no longer hold in the ticker detail page of that respective stock. You can find this by going to your portfolio and clicking on the stock under ‘My Assets’. We currently only support market orders which means your order will be placed at the next best available price of the security.
What is stock settlement?
The settlement marks the official transfer of securities to the buyer's account and cash to the seller's account. For most stock trades, settlement occurs two business days after the day the order executes, or T+2 (trade date plus two days). For example, if you were to execute an order on Monday, it would typically settle on Wednesday.
How do I withdraw my funds from my brokerage account?
You can withdraw any settled funds from your brokerage account by clicking the withdraw button in your portfolio. We only support withdrawals through ACH, meaning you need your account and routing/ABA number. It can take up to a few business days for the funds to reach your bank account.
How do I know that my information is secure through Bits of Stock?
Safety is a top priority at Bits of Stock. We use bank rate levels of encryption to protect our users' account information.
What is the most I can get rewarded in each month?
There is a monthly cap set by your account provider that determines how much you will be able to claim in fractional shares on a monthly basis. Once you reach the predetermined limit, you will no longer earn rewards on eligible transactions.
How often do rewards get posted?
Rewards are only valid for posted transactions. Once a transaction is in a posted state it will trigger a reward. The rewards are updated every day in 1-hour intervals.
What happens if you redeem or place orders outside of market hours?
With the Bits of Stock capabilities, you can redeem your Stock Rewards or place orders outside of market hours. Redemptions will go into a pending redemption state until the market opens and the order can be placed. The same goes for buy and or sell orders. These will be queued and processed as normal once the market is open.
